Our Products  

Covid-19 Customer information

    Temporary Trading Hrs During COVID stage 4 Restrictions

    Monday to Friday  8.00am-12.30pm

    Closed Saturday and Sunday

    Our showrooms will be closed to public but our warehouse/ office will remain open to trade & essential customers. 

     

     

     

    Covid-19 FAQ's

    Can I still contact customer services?

    Yes. By phone or email (CONTACT US in General Enquiries or Trade Inquiries under the menu drop down)

    Can I still order samples on line?

    Yes.

    Can I still place an order online or by telephone?

     Yes. Our team will be delighted to help you.

    Can I have products delivered to my home?

    YesPlease note deliveries are only in Melbourne and surrounding suburbs, normally made between 8am and 4pm on weekdays and are contactless (kerbside only at the delivery address) Allow a 3-5 day lead time and contact our sale staff for delivery prices.

    Can I pay for an order and you store for me?

    Yes.

    I’ve placed an order during lockdown, when can I have that fitted?

    Only private jobs that are essential/emergency can be fitted during lockdown, otherwise you can book in your install now for post STAGE 4 restrictions.

    Can I collect goods from your store?

    Yes. Contactless pick up available.

    Can I order full tiles samples for selection?

    Yes. Why not use this time  wisely and start to plan your redecorating so you’re good to go when the world is back to normal. Full samples will be charged at normal m2 rate and can be delivered to your home for a nominal fee. (Please allow a 3-5 day lead time)

    Full size samples need be ordered by phone so delivery details and tile payment can be done.

    Can I order carpet samples to do a selection?

    Yes. Only on stock lines, please contact us on 03 8312 0011

    Courier charges will apply

    Can I book a home flooring Quote?

    No, we can’t visit your home with samples.

    Can your Layer install for us?

    We can install at builders construction sites, in accordance with STAGE 4 guidelines.

    Private jobs that are essential/emergency can also be installed.

    Until we see you again, keep well!

    The Western Distributors Team